The role of the Customer Care Specialist is to help our clients smoothly go through the implementation process on our platform.
If you like challenges and work with the latest technologies. If you want to be part of an international, well-cooperating team. If you want to have a real impact on CO3 and our product – send your CV and join us!
Responsibilities:
- Communication with customers and partners in order to provide information necessary to provide the company’s services;
- Customer service in accordance with accepted standards;
- Documenting and analyzing information – handling internal tools such as Salesforce or Jira;
- Reporting – informing clients and co-workers about progress or problems;
- Taking care of the security of customer data;
- Together with the team – constantly improving the quality of customer service.
We are looking for someone who:
👉 Has at least 1 year of experience in a position related to customer service – by phone or during online meetings;
👉 Knows English at a level enabling internal communication in the company (min. B1);
👉 Has excellent communication skills – is able to perfectly match the method of communication to the needs of the recipient;
👉 Can efficiently use the Google Workspace package (Gmail and related tools);
👉 Can efficiently perform basic operations on spreadsheets (Excel or Google Sheets);
👉 Can solve problems effectively and creatively – can easily learn new tools and is not afraid of new technologies;
👉 He is thorough and takes care of details;
👉 Is proactive and independent – has a strong motivation to take action;
👉 Learns quickly – knows how to gain knowledge and new experiences and use them to carry out tasks;
👉 Is well organized and can prioritize tasks under time pressure;
👉 Has a sense of humor and likes working with cheerful people. 😀
Additionally helpful:
🤞Knowledge of foreign languages, such as German, Italian, Romanian;
🤞Salesforce experience;
🤞 Experience in working with Jira.
